IT Support Specialist

SUMMARY:

We are seeking a motivated and detail-oriented IT Support Specialist to join our team.  This is a fantastic opportunity for a recent graduate or individual with a foundational understanding of IT to gain hands-on experience in a professional legal setting.  This position is primarily responsible for providing technical support to our staff, maintaining our IT infrastructure, and ensuring the smooth operation of our technology systems.  This is a full-time, in-person position based in our Somerset, New Jersey office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities, among others, include the following:

• Providing first-level technical support to staff and documenting all requests through an incident tracking system;
• Assist in the setup and configuration of new workstations, laptops, printers, and other peripherals;
• Troubleshooting and resolving issues with software, hardware, remote access, and mobile devices;
• Providing account administration such as account unlocks and password resets;
• Imaging and deploying workstation hardware;
• Maintaining and documenting hardware through an asset tracking platform;
• Performing audits on domain and software platforms;
• Manage the documentation and testing of computer images;
• Assist in the IT decision making process;
• If unable to resolve requests at first contact, collect and document necessary information for appropriate escalation to Network Engineer; and
• Communicating with end users to provide customized solutions utilizing company standard software products and services.

SKILLS, KNOWLEDGE & ABILITIES:

• Proficient with Windows desktop operating systems, including Windows 10 and 11;
• Knowledge of Windows Server 2012, 2016 and 2019;
• Experience working with Active Directory;
• Practical knowledge of Microsoft Office 2016;
• Basic understanding of networking principles and networking hardware;
• Must be able to successfully communicate via telephone, email, and person-to-person moderately complex technical information, and accurately compose correspondence and reports;
• Must demonstrate excellent customer service and team skills;
• Must be able to think logically and act decisively;
• Will be required to demonstrate sound troubleshooting skills and have the desire to follow a problem through to resolution;
• Experience in the use of personal computer hardware and software in a corporate network environment; and
• Experience utilizing imaging software to deploy laptops.

SUPERVISORY RESPONSIBILITIES: 

There are no supervisory responsibilities.

EDUCATION AND/OR EXPERIENCE:   

• Associate's Degree or equivalent experience; and
• 1-2 years' experience in Help Desk support system.

SALARY RANGE:

$40,000 - $45,000 per year

If you are interested in applying for this position, please submit a current resume and a cover letter including salary requirements to careers@piblaw.com.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

It is Parker Ibrahim & Berg’s policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, religion, color, national origin, ancestry, age, sex, sexual orientation, gender identity and expression, disability, genetic information, atypical hereditary cellular or blood trait, marital status, civil union status, domestic partnership status, military service, veteran status, or any other category protected by law.